DHS Traveler Redress Inquiry Program

On occasion, Embassies abroad receive complaints from travelers about their treatment at U.S. ports of entry as a result of lookouts, some of which also generate TSA "no fly" alerts. Passengers may be delayed or denied boarding, miss flights, consistently be sent to secondary screening, or even be detained until these are resolved. With the frequency of name duplication, the problem promises to expand. Embassies and the Department have neither the authority nor the resources to intervene on behalf of such travelers. However, DHS does have a redress process for reviewing the request of an individual traveler to be clearly identified as not the target of the lookout.

The Department of Homeland Security’s Travel Redress Inquiry Program (DHS TRIP) is a single point of contact for individuals who have inquiries or seek resolution regarding difficulties they experienced during their travel screening at transportation hubs like airports and train stations or crossing U.S. borders, including:

• denied or delayed airline boardin
• denied or delayed entry into and exit from the U.S. at a port of entry or border checkpoi;
• continuously referred to additional (secondary) screening.

Travelers can request an audit of their case by completing and signing the redress request form located at http://www.dhs.gov/trip and following the website instructions for submitting it to DHS.

7/3/2007